Refund Policy

1. Overview

This Refund Policy explains when you may request a refund for paid ExtractAI plans. Refunds are reviewed and processed manually by our team through Paddle, our payment provider.

To request a refund, contact us using the email at the bottom of this page. We do not offer automatic self-service refunds inside the application.

2. General conditions

All refund requests must meet the following conditions:

• You contact us within 7 calendar days of the purchase date shown on your Paddle receipt.
• You have not used more than 20% of the applicable document allowance described in sections 3 and 4 below.
• You provide the email address of your ExtractAI account and, if possible, your Paddle transaction or subscription reference.
• The purchase was made for ExtractAI services on extractai.org (trial accounts and free usage are not eligible because no payment was taken).

3. Pay-as-you-go credits

For one-time pay-as-you-go credit purchases, the 20% usage limit is calculated against the number of document credits you bought in that transaction.

Example: if you purchased 1,000 credits and have already consumed more than 200 documents (20%), you are not eligible for a refund under this policy.

4. Subscriptions

Subscriptions are billed in advance for a 3-month period. For refund eligibility, the 20% usage limit is calculated against one month's document allowance — not the full 3-month quota.

Example: if your plan includes 300 documents per month and is billed quarterly, you may request a refund only if you have processed 60 documents or fewer (20% of one month's allowance) since that purchase.

Canceling future renewals is separate from a refund request. If you only want to stop the next billing period, contact us or use Paddle subscription management options when available.

5. How to request a refund

Email us from the address on your ExtractAI account. Include your purchase date, plan type (subscription or pay-as-you-go), and a brief reason for the request.

We will confirm your usage against the rules above and reply within a few business days. Approved refunds are issued through Paddle to your original payment method where possible.

6. Non-refundable cases

We may decline a refund if the request is submitted after 7 days, if usage exceeds the 20% threshold, if the charge is disputed with your bank while a refund review is open, or if we detect abuse or violation of our Terms of Service.

Nothing in this policy limits mandatory consumer rights that apply to you under local law.